Terms of Service
Surya P. Dhakar DDS, PC is dedicated to providing high-quality, patient-centered dental care in the Commonwealth of Virginia. By accessing this website, submitting appointment requests, or receiving clinical care at our dental offices, you acknowledge that you understand and agree to the policies, terms, and conditions set forth herein.
Our Commitment to Fair & Transparent Dental Care
We believe great dental healthcare is founded upon mutual respect, clear communication, and uncompromised professional ethics. Our policies are designed to protect patient safety, ensure reasonable scheduling for everyone in need, and deliver transparent financial expectations before any procedure begins.
Whether you visit us for preventive cleanings, emergency dental extractions, restorative crowns, or cosmetic smile enhancements, our team is committed to treating you with dignity and providing clear guidance every step of the way.
These Terms of Service apply to your use of our digital platform and inform you of our clinical scheduling, billing, and operational policies under applicable Virginia and United States healthcare regulations.
Key Terms & Conditions
Please familiarize yourself with the primary standards governing our digital resources and clinical practice:
Medical & Dental Advice Disclaimer
Website content is provided for general education and does not substitute for an in-person dental evaluation. If you are experiencing a life-threatening medical emergency, call 911 immediately.
Appointment Scheduling & Notice
We reserve dedicated operatory time for your visit. We respectfully request at least 24 to 48 hours notice for cancellations so we can offer that appointment slot to patients needing urgent care.
Insurance & Financial Policy
We file insurance claims as a courtesy. However, insurance benefits are an agreement between you and your carrier. Patients remain responsible for copays, deductibles, and non-covered balances.
Informed Clinical Consent
Prior to performing dental treatments, our doctors explain expected outcomes, associated risks, and alternative options. Treatment proceeds only upon mutual agreement and informed consent.
Confidential Communications
Online contact forms are intended for non-urgent appointment inquiries. We protect all communications with encrypted technology in strict alignment with HIPAA privacy standards.
Intellectual Property
All website copy, clinical illustrations, logos, and practice branding are intellectual property of Surya P. Dhakar DDS, PC and protected under United States and international copyright laws.
Limitation of Website Liability
While we strive for 100% accuracy and availability, our website is provided on an "as is" basis. We are not liable for temporary service interruptions or errors from third-party integrations such as maps.
Governing Law (Virginia, USA)
These terms, website usage, and practice policies are governed by and construed in accordance with the laws of the Commonwealth of Virginia and applicable federal laws of the United States.
Appointment & Attendance Guidelines
Your appointment time represents dedicated surgical and clinical time with Dr. Dhakar and our registered dental hygienists. We take pride in running on time and minimizing patient wait times.
If you must reschedule or cancel, please provide our office with at least 24 to 48 hours advance notice. Frequent cancellations without adequate notice disrupt our ability to accommodate same-day emergencies and may require a deposit for future bookings.
Financial & Insurance Transparency
We believe in upfront financial transparency. Before commencing elective or major restorative procedures, our billing coordinators provide written estimates outlining insurance coverage and estimated out-of-pocket costs.
Payment for co-pays and non-covered services is due at the time treatment is rendered. We accept major credit cards, cash, and flexible healthcare financing options to make your family's oral healthcare comfortable and accessible.
Questions Regarding Our Terms or Policies?
Our administrative team is here to assist you with any questions regarding appointment policies, treatment estimates, insurance pre-authorizations, or patient agreements.
Understanding Your Patient Rights
As a valued patient of Surya P. Dhakar DDS, PC, you are always entitled to:
- Comprehensive treatment plan breakdowns and cost estimates prior to procedures.
- Respectful, compassionate care free from discrimination under ADA and federal civil rights laws.
- Copies of your clinical records and radiographs upon formal written request.
- Direct consultation with our dentists to answer all procedural or clinical inquiries.
Contact Office Administration
Surya P. Dhakar DDS, PC
4440 Springfield Rd #101, Glen Allen, VA 23060
Our front desk is available Monday through Thursday 8:30 AM to 5:00 PM, and Friday 8:30 AM to 1:00 PM.
Compassionate Dental Care Built on Trust
We are honored to be your trusted dental home in Virginia. Our goal is to ensure you feel informed, confident, and supported throughout every visit.
Thank you for choosing Surya P. Dhakar DDS, PC.